> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nordlyslabs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Terms of Service

> Terms of Service for Nordlys AI model infrastructure platform

# Terms of Service

**Last updated:** December 2024

## 1. Acceptance of Terms

By accessing or using Nordlys's services ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the service.

## 2. Description of Service

Nordlys provides an advanced AI model infrastructure platform and Mixture of Models model. We may rely on third-party model partners to fulfill requests ("Third-Party Partners").

<CardGroup cols={2}>
  <Card title="Core Services" icon="server">
    Mixture of Models access and lab-grade tuning
  </Card>

  <Card title="Chat Interface" icon="comments">
    Chat interface and conversation management
  </Card>

  <Card title="Security" icon="key">
    API key management and authentication
  </Card>

  <Card title="Analytics" icon="chart-bar">
    Usage analytics and cost optimization
  </Card>

  <Card title="Billing" icon="credit-card">
    Credit management and billing
  </Card>
</CardGroup>

## 3. Third-Party Partner Terms

<Warning>
  **Important Notice:** When you use our service, your data and requests may be processed by third-party model partners. Each partner has their own terms of service and data handling practices.
</Warning>

By using Nordlys, you acknowledge and agree that:

* Your prompts, messages, and generated responses may be processed and temporarily stored by Third-Party Partners
* Each Third-Party Partner may have different data retention and privacy policies
* You are responsible for reviewing and complying with each partner's terms of service
* Nordlys acts as an intermediary and is not responsible for Third-Party Partner policies or actions
* Some partners may use your data to improve their models unless you opt out through their respective platforms

## 4. User Responsibilities

<Steps>
  <Step title="Provide accurate information">
    Ensure all account and usage information is accurate and complete
  </Step>

  <Step title="Secure your credentials">
    Keep your API keys and login credentials secure and confidential
  </Step>

  <Step title="Authorized use only">
    Do not share your account with unauthorized parties
  </Step>

  <Step title="Comply with laws">
    Use the service in compliance with all applicable laws and regulations
  </Step>

  <Step title="Respect system limits">
    Do not attempt to circumvent usage limits or security measures
  </Step>

  <Step title="Appropriate use">
    Use the service only for legal, appropriate, and permitted purposes
  </Step>

  <Step title="Follow partner policies">
    Respect Third-Party Partner usage policies and rate limits
  </Step>
</Steps>

## 5. Prohibited Uses

<Warning>
  **Prohibited Activities**: The following uses are strictly forbidden:
</Warning>

<CardGroup cols={2}>
  <Card title="Illegal Content" icon="ban">
    Generate illegal, harmful, or abusive content
  </Card>

  <Card title="Policy Violations" icon="x-circle">
    Violate Nordlys acceptable use policies
  </Card>

  <Card title="IP Infringement" icon="copyright">
    Infringe on intellectual property rights
  </Card>

  <Card title="Malicious Activity" icon="bug">
    Distribute malware or engage in malicious activities
  </Card>

  <Card title="Impersonation" icon="user-x">
    Impersonate others or provide false information
  </Card>

  <Card title="System Manipulation" icon="wrench">
    Attempt to reverse engineer or manipulate our systems
  </Card>

  <Card title="Service Abuse" icon="exclamation-triangle">
    Exceed rate limits or abuse the service
  </Card>
</CardGroup>

## 6. Data Processing and Storage

We process and store the following types of data:

* **Chat Data:** Your conversations, prompts, and AI responses are stored to provide the service
* **Usage Analytics:** Request counts, token usage, costs, and performance metrics
* **Account Information:** Profile data, organization details, and billing information
* **API Keys:** Your Nordlys API keys are encrypted and stored securely
* **Technical Data:** Logs, error reports, and system performance data

This data may be shared with Third-Party Partners as necessary to fulfill your requests. See our Privacy Policy for detailed information about data handling.

## 7. Billing and Credits

<Info>
  **Credit-Based System**: Our service operates on a pay-as-you-go credit model
</Info>

<CardGroup cols={2}>
  <Card title="Usage-Based" icon="calculator">
    Credits consumed based on token usage and underlying costs
  </Card>

  <Card title="Secure Payments" icon="shield">
    Billing processed through Stripe with standard payment terms
  </Card>

  <Card title="Non-Refundable" icon="coins">
    Credits are non-refundable once consumed
  </Card>

  <Card title="Expiration" icon="clock">
    Unused credits may expire according to your plan terms
  </Card>

  <Card title="Your Responsibility" icon="eye">
    Monitor your credit balance to avoid service interruption
  </Card>

  <Card title="Service Continuity" icon="pause">
    Service may be suspended if credits are insufficient
  </Card>
</CardGroup>

## 8. Service Availability

We strive to maintain high availability but cannot guarantee uninterrupted service. Service availability depends on:

* Third-Party Provider uptime and performance
* Network connectivity and infrastructure
* Scheduled maintenance and updates
* Force majeure events beyond our control

## 9. Intellectual Property

The Nordlys platform, including its code, design, and documentation, is protected by intellectual property laws. You retain ownership of your input data and generated content, subject to Third-Party Provider terms.

## 10. Limitation of Liability

<Warning>
  TO THE MAXIMUM EXTENT PERMITTED BY LAW, NORDLYS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES.
</Warning>

## 11. Indemnification

You agree to indemnify and hold harmless Nordlys from any claims, damages, or expenses arising from:

* Your use of the service
* Your violation of these terms
* Your violation of Third-Party Provider terms
* Content you submit or generate

## 12. Termination

We may terminate or suspend your account immediately, without prior notice, if you breach these terms. You may terminate your account at any time by contacting us. Upon termination:

* Your access to the service will cease
* Data may be deleted according to our retention policy
* Unused credits may be forfeited
* Outstanding charges remain due

## 13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email or platform notifications. Continued use constitutes acceptance of updated terms.

## 14. Governing Law

These terms are governed by and construed in accordance with the laws of the jurisdiction where Nordlys is incorporated, without regard to conflict of law principles.

## 15. Contact Information

For questions about these Terms of Service, please contact us through our support channels or at the contact information provided on our platform.