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Terms of Service

Last updated: December 2024

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1. Acceptance of Terms

By accessing or using Nordlys’s services (“Platform”), you agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these terms, you may not access the service.

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2. Description of Service

Nordlys provides an advanced AI model infrastructure platform and Mixture of Models model. We may rely on third-party model partners to fulfill requests (“Third-Party Partners”).

Core Services

Mixture of Models access and lab-grade tuning

Chat Interface

Chat interface and conversation management

Security

API key management and authentication

Analytics

Usage analytics and cost optimization

Billing

Credit management and billing

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3. Third-Party Partner Terms

Important Notice: When you use our service, your data and requests may be processed by third-party model partners. Each partner has their own terms of service and data handling practices.
By using Nordlys, you acknowledge and agree that:
  • Your prompts, messages, and generated responses may be processed and temporarily stored by Third-Party Partners
  • Each Third-Party Partner may have different data retention and privacy policies
  • You are responsible for reviewing and complying with each partner’s terms of service
  • Nordlys acts as an intermediary and is not responsible for Third-Party Partner policies or actions
  • Some partners may use your data to improve their models unless you opt out through their respective platforms

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4. User Responsibilities

1

Provide accurate information

Ensure all account and usage information is accurate and complete
2

Secure your credentials

Keep your API keys and login credentials secure and confidential
3

Authorized use only

Do not share your account with unauthorized parties
4

Comply with laws

Use the service in compliance with all applicable laws and regulations
5

Respect system limits

Do not attempt to circumvent usage limits or security measures
6

Appropriate use

Use the service only for legal, appropriate, and permitted purposes
7

Follow partner policies

Respect Third-Party Partner usage policies and rate limits

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5. Prohibited Uses

Prohibited Activities: The following uses are strictly forbidden:

Illegal Content

Generate illegal, harmful, or abusive content

Policy Violations

Violate Nordlys acceptable use policies

IP Infringement

Infringe on intellectual property rights

Malicious Activity

Distribute malware or engage in malicious activities

Impersonation

Impersonate others or provide false information

System Manipulation

Attempt to reverse engineer or manipulate our systems

Service Abuse

Exceed rate limits or abuse the service

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6. Data Processing and Storage

We process and store the following types of data:
  • Chat Data: Your conversations, prompts, and AI responses are stored to provide the service
  • Usage Analytics: Request counts, token usage, costs, and performance metrics
  • Account Information: Profile data, organization details, and billing information
  • API Keys: Your Nordlys API keys are encrypted and stored securely
  • Technical Data: Logs, error reports, and system performance data
This data may be shared with Third-Party Partners as necessary to fulfill your requests. See our Privacy Policy for detailed information about data handling.

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7. Billing and Credits

Credit-Based System: Our service operates on a pay-as-you-go credit model

Usage-Based

Credits consumed based on token usage and underlying costs

Secure Payments

Billing processed through Stripe with standard payment terms

Non-Refundable

Credits are non-refundable once consumed

Expiration

Unused credits may expire according to your plan terms

Your Responsibility

Monitor your credit balance to avoid service interruption

Service Continuity

Service may be suspended if credits are insufficient

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8. Service Availability

We strive to maintain high availability but cannot guarantee uninterrupted service. Service availability depends on:
  • Third-Party Provider uptime and performance
  • Network connectivity and infrastructure
  • Scheduled maintenance and updates
  • Force majeure events beyond our control

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9. Intellectual Property

The Nordlys platform, including its code, design, and documentation, is protected by intellectual property laws. You retain ownership of your input data and generated content, subject to Third-Party Provider terms.

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10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NORDLYS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES.

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11. Indemnification

You agree to indemnify and hold harmless Nordlys from any claims, damages, or expenses arising from:
  • Your use of the service
  • Your violation of these terms
  • Your violation of Third-Party Provider terms
  • Content you submit or generate

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12. Termination

We may terminate or suspend your account immediately, without prior notice, if you breach these terms. You may terminate your account at any time by contacting us. Upon termination:
  • Your access to the service will cease
  • Data may be deleted according to our retention policy
  • Unused credits may be forfeited
  • Outstanding charges remain due

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13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email or platform notifications. Continued use constitutes acceptance of updated terms.

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14. Governing Law

These terms are governed by and construed in accordance with the laws of the jurisdiction where Nordlys is incorporated, without regard to conflict of law principles.

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15. Contact Information

For questions about these Terms of Service, please contact us through our support channels or at the contact information provided on our platform.